Evaluate communication skills in role play Essay

Evaluate communication skills in role play - Essay Example Summary of Scenario The scenario given is based on the relationship between Kelly, an elderly individual living in a nursing home and Mary, the care giver. Kelly is the age of 80 and requires basic assistance for daily living activities; however, she is still fairly independent with her actions. Mary goes to give Kelly her morning breakfast and is accused of stealing Kelly’s money as she is the only one in the room. Mary states that Kelly should look in her purse again to see if the money is there; however, Kelly refuses and continues to become aggressive toward Mary. After this point, there are two methods of communication that are used. The first is with Mary who tells Linda, the manager, about the given scenario and what the results are. The second is when the message is communicated to Doreen, the daughter of Kelly. Doreen tells her mother to look in her purse where the money is found. Kelly and Mary also go into the room to resolve the conflict; however, the money has bee n found and an apology is made toward Mary. Theories of Communication The first application that can be seen with the scenario between Kelly and Mary is based on behavioural theory. This theory states that the communication and motivation which is used may alter the behaviours which one takes as well as the intentions which are a part of the theory. When using persuasive communication in the right manner, the behaviours alter and a different mood is created toward the situation (Fishbein, Cappella, S1: 2006). When looking at the scenario between Kelly and Mary, it can be seen that the motivation factors alters the behaviour. Mary first tries to alter the situation by calming Kelly down and motivating her to look in her bag. However, the behavioural response leads to aggressive behaviour toward Mary. The motivation at this point is used in a negative manner because of the situation. The same concept of behavioural theory is applied when Doreen steps in. The communication is used in a non – threatening manner and Kelly is able to express her concerns thoroughly. This allows Doreen to motivate Kelly to look in her bag. The response isn’t negative because of the way the information is communicated to her mother. The communication that was used negatively is one which may directly be associated with Mary as well as with Linda later during the scenario. According to Eric Berne, the negative communication is one which is not only based on this scenario. Reactions and experiences also may create a psychological response to the situation. If the communication approach is one which constitutes a psychological reaction or triggers a memory, then a negative response may occur. The scripts which may lead to a negative reaction include protocol, script proper and adaptation. The protocol of Kelly is relayed through her instant reaction of believing that Mary took her money. The script proper is also a retelling of past experiences and psychological responses t o the situation. The adaptation is retrieved when a change in attitude and understanding of the situation is correctly applied (Stewart, 7: 2007). When looking at this situation, it can be seen that the negative response was based only on psychological responses. The relation that Kelly has with both Mary and Linda triggers a negative reaction or protocol which Kelly believes is true. This can be seen in the overall

California Gold Rush Essay Example | Topics and Well Written Essays - 2500 words

California Gold Rush - Essay Example Many people became wealthy but many returned home with very little money. The Gold Rush transformed San Francisco from a tiny village consisting of tents to a town with roads, churches and other buildings. Laws were created and government was established in the region. New transportation methods like steamships and railroads were created. Agriculture became widespread throughout the state. There were negative aspects of the Gold Rush as Native Americans were attacked and confined to the reservations. The gold mining also caused environmental harm. This paper explores the meaning and nature of the Gold Rush by examining the first hand accounts of James ayers and William Shaw. James Ayers had a brief career as a miner and visited California in 1849. William Shaw was an Englishman living South Australia when he heard of the California gold rush. He visited San Diego and San Francisco. He began a long trip to the gold fields and as prospectors in the international community of the camps. San Francisco was a tiny settlement before the start of the rush. The residents would leave their ships and businesses to join the Gold Rush. Many merchants and new people also arrived in the city. The population of San Francisco exploded from one thousand in 1848 to twenty five thousand in 1850. James Ayer says that gambling was the main business at the Portsmouth Square. The streets of San Francisco in 1849 were alive with people from all parts of the world. San Francisco had a magnificent harbor which had no level ground beyond the narrow rim that formed the crescent beach (Ayers 31). Thousands of profiteers were more than willing to separate a miner from his gold. Gold was a magnet that attracted many people from all over the world. San Francisco is described as a cultural mecca by Ayer (Pg. 31). The city had theaters, opera and more newspapers than any city in the world except London. The collision of cultures was its

Identify the different Types of Charters available to contract a Assignment

Identify the different Types of Charters available to contract a vessel, and briefly explain the salient features of the different Types of Charters identified above - Assignment Example rouping of contract, a bare-boat charter, the vessel owner rents the intact platform, and the charterer has the liability of in service it as even though it were his possess ship. As the name entails, the bare ship is constricted. The vessel possessor has dispose of influence of the vessel in hold up of the phase together with this through the charter gathering.2 The charterer pays the intact operating expenditure petroleum, supplies, necessities, port dues, pilot age, and so on, as well as makes use of and pays the team. Though, there possibly will be a segment in the contract gathering that is the master and the leader engineer have to be accepted by means of the vessel proprietor. Party is an expected marine expression and is identical by means of agreement or contract. 3 Contract and charter are different kinds of agreement plan assignment choices which a supplier offers. User holds out vessel; user functions plan tasks. Unusually a second customer offers vessel; customers takes out suppliers teams program assignments and functions. Contractor performs plan assignments choices contractor offers. User performs vessel and functions plans missions it. Contractor achieves program turnkey.4 The charterer is accountable for the continuation, conservation, and security of the vessel. Previous to release to the charterer, the ship is inspected through representatives of mutually social gatherings and the similar is prepared on redelivery. The contracts parties’ will stipulate that the ship has to be redelivered in the similar high quality arrangement and situation as transported, by means of exemption of usual carry and shared. Contractor functions ship offers through customer choices and are differences by means of the particular differentiation bei ng that the customer, approximately entirely the centralized government, has offered the vessel. There are a number of varied reasons for this understanding. One is a end result of heaviness from office of management and

QUALITY ASSURANCE Essay Example | Topics and Well Written Essays - 1500 words

QUALITY ASSURANCE - Essay Example Therefore, the management of RWDi decided to appoint a management consultant in order to identify the main reasons for declining sales along with the loss of customers. According to the observation of the consultant, it has been notified that the organisation has never adopted any sort of marketing orientation programme in order to understand consumers’ needs and preferences. In accordance with the consultant’s report, the management of RWDi took certain imperative initiatives such as deliverance of quality training for all of its staff for the purpose of mitigating its vulnerable business situation. With this concern, the report intends to discuss the concept of quality along with total quality and identification of hard as well as soft problems faced by RWDi. Moreover, certain effective solutions and proper evaluation regarding the improvement of RWDIs’ vulnerable situation will also be depicted in the report. 2.0 Concept of Quality and Total Quality Quality Th e perception of quality is typically regarded to be one of the major and wide-ranging concepts that ensure to offer superior value of products or services according to the needs and preferences of the consumers. ... liverance of quality products is regarded to be one of the vital elements that raise productivity which, in turn, leads towards generating greater revenue. Moreover, the efficiency of offering quality products can also augment employment opportunities as well as technological advancement to a significant extent (Beckford, 2009). Total Quality Management The idea of Total Quality Management (TQM) can be defined as the level of optimisation and amalgamation of all business activities and processes that facilitate the organisations to comply with the anticipation of their customers (University of Liverpool, n.d.). It is fundamentally viewed to be an effective approach that supports an organisation to enlarge their customer base levels, motivate the workers, maximise revenues as well as minimise costs. An effective practice of TQM is considerably focused on promoting customer’s needs and demands at large. With this regard, it is quite essential for an organisation to identify and understand the needs and desires of the customers in terms of offering quality products or services with the intention of accomplishing its expected business goals (The University of Groningen, 2007). 2.1 Problems Hard Problems According to the case of RWDi, it can be identified that the organisation overlooked the utilisation of marketing orientation programmes for its products, which can be considered as one of the major or hard problems of the organisation. Moreover, lack of implementing TQM programmes can further be considered as another hard problem for RWDi. Soft Problems From the perspective of identifying the soft problems of RWDi, it has been observed that the sales of the organisation were declined and lost valuable customers due to the aforementioned major or hard problems. 3.0

Pros and Cons of Asynchronous Collaboration Essay

Pros and Cons of Asynchronous Collaboration - Essay Example A key disadvantage with asynchronous communication does have his limits. For instance, it is not very keen in providing data integrity as it is not reliable in transmission. Since one device transmits and the other device just receives, data can be lost until picked up by a higher device. Synchronous or â€Å"agree timing through a wire† is beneficial because it tends to synchronize data as both initiate their numeric counters, which ensures data integrity. In addition, synchronous communication allows for data to be efficient and low-error rates. A key disadvantage of synchronous communication is the fact that its too time consuming. Often times in a synchronous system, the inconsistent physical connection will spend a long time in communicating between two machines. Hence, this can cause delays. Another huge barrier in synchronous communication is the fact that it relies heavily in advanced systems for error correction. Any company using this method must invest in an advanced system. For example, embedding a router with Wi Fi capabilities would tremendously facilitate the

Multimedia & design Essay Example | Topics and Well Written Essays - 1250 words

Multimedia & design - Essay Example As programs have integrated with computers, they also need to integrate with human beings (Norman, 2004). Programs need to have a user-friendly graphical interface in order to enhance convenience in their application. If the interface is not user friendly this affects the emotions of the human user negatively, whereby the user finds it frustrating when the program or application is too complex to operate and understand. I strongly agree with Don Norman as he says computers with emotions are necessary in order to facilitate effective operation by human beings. At least computers should have appropriate emotional manifestations. A computer with emotions is able to detect human emotions, which can be used as security features to the computer. In organizations such as banks and security agencies where information is sensitive, computer emotions are highly recommended to be very effective. Features such as facial, voice and fingerprint detection are key security features in the modern soc iety technology. A computer with emotions is able to do most activities, which can be done by human beings (Norman, 2004). It may be costly to purchase a few computers with emotional programs but in the end, it will sum up to being cost effective. Nevertheless, there is a challenge when using computers with emotions in cases whereby the human user lacks the emotions, which the computer has. For instance, human being who does not have fingers or is dump finds it hectic to use the computer. If the password to the computer requires voice or fingerprint recognition, then the human user with disability will not be able to operate the computer. Question 2 Philosophers have in the past come up with various philosophical concepts that people may use to analyze various popular culture. These concepts are what many philosophers consider tools that a philosopher needs to solve various philosophical problems. For each particular category of popular culture, there are specific philosophical tool s that one can use to analyze the culture. If faced with a problem, I would be able to collect various philosophical tools that are displayed in the book to form a philosophical tool kit that will help me in analyzing the problems and dealing with the same problems. The tools are very critical especially in solving day-to-day problems. For a computer scientist, these philosophical tools are vital in making good interfaces. When designing an interface, the developer should ensure that all cultural as well as social factors are considered (Wittkower, 2008). For this small project, I was trying to come up with a tool kit to enable developers to consider some social and cultural aspects of users when designing interfaces. These philosophical tools would provide the developer with a base in which to view model use needs. One of the philosophical tools that I identified to be very critical in designing interfaces is logic. Logic is very essential for the developer to analyze what the user needs. Like when building the iPod interface, the developer needs logic to understand what the user needs (Wittkower, 2008). The other philosophical tool that I identified is Utilitarianism. Developers should use Utilitarianism to come up with the best course of action to take. This is one of the tools that are needed in my kit to ensure that developers consider the best cause of action

Archaeology Topic Assignment Example | Topics and Well Written Essays - 250 words

Archaeology Topic - Assignment Example Developing material culture and brand concepts of culture that are inseparable from the communities is essential. Culture heritage belongs to people, therefore ensuring cultural heritage is a necessity at all cost (Fiol 191). Heritage duration is important to the local people. Duration is long-term preservation of heritage assets and provision of their access in different forms. The fragile heritage assets need to be preserved in an environment that protects them. Large museums offer such conservators for the fragile assets. Museums give culture heritage long life through preserving artifacts or through recreating a historical place that can be experienced by people. There are different forms of protecting buildings and structures that hold cultural heritage. Heritage management for buildings requires continued use of the building. Intangible cultural heritage also needs to be managed through being re-interpreted by people of the specific cultural regions. Management of intangible cultural heritage is not easy but it is still manageable. Cultural resources are all very important and they need constant maintenance (Fiol